The consumer watchdog wants to install hardware-based devices in about 4000 homes that will perform remote testing to determine fixed-line NBN broadband speeds throughout the day.
It is understood complaints received by the Telecommunications Industry Ombudsman jumped by 117 percent in the second half of 2016.
ACCC acting chair Delia Rickard said Australians spend more than $4 billion annually on fixed broadband services. "This will lead to more competition and better value for money for broadband services". It's not a paid position, and you do have to already have an NBN connection, although the ACCC does intend to also test ADSL and other fast fixed line connection services in the future.
Australia's independent consumer watchdog, the Australian Competition and Consumer Commission (ACCC), has for 2,000 volunteers to measure and compare their broadband speeds in a bid to deliver transparent consumer information on this oft-complained about issue.
On April 7, the federal government said it would fund the broadband performance monitoring program.
"Speed information is a key ingredient for consumers, and consumers are entitled to expect accurate information about services they buy".
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The consumer watchdog is now investigating examples of where ISPs may have misled consumers in relation over broadband speeds and other aspects of consumer guarantees.
"We aim to be able to identify when consumers are not getting the service they are paying for, and help when shopping around for a new deal".
"We believe it is crucial that consumers have access to information about the speed and quality of the broadband services they are paying for, especially as thousands of new NBN plans hit the market", she said.
If you're interested in signing up for the ACCC's broadband performance and monitoring program, the details are here.
The investigation is in response to the alarming rise in the number of consumers who are unhappy with their broadband speeds as the NBN begins its national rollout.